Case Studies

BI & Analytics

Feasibility Analytics and Dashboards

Client & the Business Case:
The client is the world’s leading telecommunications operators with 172,000 employees worldwide, with Sales Revenue of 45.3 billion euros in 2011 and resent in 35 countries, the Group had a customer base of 226 million customers. The operation department process the new connectivity requests and orders for customers across the globe and provides the feasibility and profitability of each order request to the implementation team. The customer was using excel sheets to identifying the total number of ports, available ports/nodes, total number of users, customer information, the shortest distance between a customer and a nearest port/node, distance between two circuits in the network etc. Since the data volume was increasing very high, it was very difficult to manage the data and operations using excel sheets. Customer was looking at an innovative web enabled solution and eliminate the manual excel processing.

Chimeras Analytics team provided an innovative web enabled solution, which was embedded into Google Map© to provide an easy access to the information of a customer, ports, distance between the ports and customer etc. The team has developed a tool, using SSIS ( SQL Server Integration Services), which will provide the distance between two ports/nodes/circuits, by calculating the Latitude and Longitude of the two end circuits. The customer could eliminate the complete excel processing and use the web enabled solution to access the global customer information and evaluate the feasibility of a new connectivity request on the web.

Client Testimonials

The professional relationship with Chimera has been beyond our expectations. I would like to congratulate you on your levels of customer service, as your support team are always quick to respond, and expertise.

Reinaldo. A. carvalho, CTO,

Phoenix Kiosk

Our entire experience with Chimera has been very positive and we are privileged to work with such an outstanding group of professionals

John Toman, Partner,

Acelo Solutions Inc.

Their unconventional way of thinking has helped Orange solve several practical issues in the most efficient ways

Tom Clarke, Head of Connectivity Management Solutions,

Orange Business Service

We have been engaged with Chimera since 2008 and overall we have had a great customer experience! The support, flexibility and speed of response from team were exceptional.

Joanie Olivier, Executive Partner,

Iconitel Consulting Services Inc.