Client

A fortune 50 multinational information technology corporation headquartered in Palo Alto, California, USA; this corporation offers hardware, software, and services to consumers, SMBs and large enterprises; spanning government, health and education sectors.

Challenge

When the client faced complications in managing the training and assessments for technical support engineers, they turned to Chimera to build an efficient, highly scalable web-enabled resolution to lead training events and assessments for their global technical support team with about 35,000 users.

Our Strategy

A well-thought-out strategy was analyzed to reduce the experience of eliminating human errors. This flexible web-based platform reduces minimum disruption to existing work.

Our Solution

Chimera came up with an approach to develop a web-enabled solution which automates all the client’s manual processes of initiating training, selection of nominees, selection of trainers, topics and collecting feedback from the participants and many more.

Our web-based enabled solution provided a secure component that we developed to handle assessments that would minimize server load, increasing the number of possible concurrent users. A highly informative dashboard was built around these processes to enable the key stakeholders to make quick decisions. The client benefitted by a decrease in lowering workforce cost, eliminating manual processes, and avoiding human errors.

Business Outcome:

The solution enables the management to streamline the training process is also allowed to the engineers to take assessments at their convenience.

Tech Stack:

 .Net, WCF, Telerik, SQL amongst others